My Account
Q: How much does it cost?
A: Much like a cell phone purchase there are two costs associated with MediVault. First the device is purchased (VeriDrive) which can range from $29-$89 depending on the VeriDrive model you select. Then you select the monthly plan which can cost $9.95- 14.95. Your MediVault service allows you to manage the health records for as many family members as you like. These costs are tax deductible as they are directly related to your health and well being and may soon be covered by insurance providers.
Q: How do I pay for my service?
A: During the initial set up, MediVault will ask for credit card information. This information is secured and is used for reoccurring billing which you can designate as monthly, quarterly, or yearly.
Q: What if I want to cancel the MediVault service:
A: MediVault wants you to be totally happy with your purchase and hopes that we continually exceed your expectation. In the event that we don’t and you wish to cancel for any reason, simply follow the link provided under the help menu and your account will be canceled.
My Information
Q: How does the information get into the VeriDrive (MediVault device)?
A: For the general health information, you enter it through the use of a wizard which guides you thought the intake questions. This is very similar to the questions found on a doctor’s intake sheet. You can update it as needed should your health information change.
For the storage of reports and records- Our patent-pending process allow us to generate a specific 800 number and email that is solely yours. By law, a patient is entitled to their own health records. MediVault provides you with new fax number, email address, and the necessary HIPAA release form. When you or your doctor fax a copy of your report, it will automatically be digitized and held in a secure folder, waiting for you to connect the VeriDrive. Once you connect the drive, it seeks the folder, verifies your identity, and the check-in process is started. More advanced users may opt to drop records directly from a scanner, or CD drive into the pre-designated folder which will also start the check-in process. Automatically update records and be notified when the update occurs. If not you know to call and request it be sent again.
Q: What if I lose the VeriDrive, can people see my records:
A: If you lose your VeriDrive, the only information which can be accessed is the emergency records. This information is the same that may be held on a wallet card. You may chose how much or how little information you want to share for the emergency information. The other information is secured three ways; first on the program level, second by password, and third by encryption.
Q: Ok, if my drive is lost, do I need to start entering my information from scratch?
A: No, if you report your VeriDrive lost, you can purchase a new drive which we can key to your account. Once this occurs, your back-up data is loaded to the drive and you can continue on uninterrupted.
Q: If I have a new MediVault email and fax number can I use it for other things
A: Of course, we designed a tool which will help you manage information. As an example, if you have a distant relative who wants to send you a newspaper clipping or pictures, they can. When the VeriDrive detects a new file and the check-in process is started you can decide whether to save or delete the file after viewing. In short, any type of file placed in the secure digital folder will be localized to the portable drive.
Q: Is MediVault HIPAA compliant?
A: MediVault is designed in a way that we are providing a tool to better manage your health records. Nothing in the patent-pending process disrupts HIPAA standards. The service is not recognized by HIPAA statutes but has been designed with the utmost concern for your privacy. Should the standards be changed, MediVault can adapt to the changes and update security and application features remotely to your VeriDrive.
Q: How does my Doctor see my records?
A: Prior to the appointment you can print the pre-visit pack which would contain all pertinent health data in summary format and any records that you select (blood work, test reports, etc.). When you attend the appointment, simply clip the information to the clip board which is normally placed outside your door. Should the doctor need other information, you can allow access over any PC running Windows XP and direct them to the scans, tests, etc. MediVault is currently working to implement a Doctor check-in process which allows participating doctors to place a kiosk in the waiting room to allow patients to self check-in. It’s like a "speed pass" for the doctor's office, avoiding hand written intake forms and saving the staff valuable time.
Q: Do I need a specific type of computer or operating system:
A: The current VeriDrive works on a Windows XP platform. Windows XP is five years old and is currently found on the majority of desktops. We are currently configuring the VeriDrive work on other operating systems. Your data will also soon be available via a secure web portal; this means you can utilize MediVault on a Palm Pilot, MAC, or any computer with a web connection. In the future, your information will also be available by phone.
Q: Is this service geared towards people who are very sick?
A: This service is geared towards people who are health conscious, prepared, and involved. We have the best cross-section of members. Some use MediVault to manage fitness goals and objectives, some use it to manage their family’s well-being, and some use it to manage their scholastic advancement, while others use it to manage chronic conditions.
Emergency – Health Episode- Missing Person- Terrorist Attack- Natural disaster
Q: What happens in a situation of an emergency health episode?
A: Several options exist. You can print a medical card with information you select and place it in your wallet. You can keep the drive on your key chain which allows your emergency information to be accessed without a password (in case of loss of consciousness). If you’re in a foreign country, the emergency information is accessible in several foreign languages. This information will allow emergency personnel to be able to stabilize you and decide on the best course of action. If you’re a caregiver, MediVault is an invaluable tool which will allow you to give accurate information to the treating staff on issues of medications, recent treatments, and health history.
Q: What happens if a person goes missing?
A: MediVault acts as a collection point which will store information needed in case a missing person report needs to be generated. This information can be submitted instantly online and can include a recent picture as well as manner/motion video files. We also have the ability to broadcast the picture of a missing person to all picture cell phones in a given geographic area. When seconds count, MediVault can truly be a life saver. You won’t have to collect the data, its ready to be reported.
Q: How can MediVault help in the event of a Terrorist Attack:
A: Members have an immediate way to report a missing person in the event of a terror attack. Should you be exposed to a biological or chemical attack, the MediVault application will alert physicians of conditions which impact treatment options.
Q: How could this have helped in an instance of Natural Disaster like Katrina?
A: Take your MediVault VeriDrive and place it in a zip locked bag, now it’s protected against water. When you leave your location, you’ll have all the necessary information which is related to your family, identity, treatments, medications etc. Instead of having to meet with emergency workers to intake the information and document you as a victim, we can auto populate their forms with your data to simplify the intake process. This frees up the emergency workers to assist others and save lives. Also, if certain forms are required for FEMA or insurance claims, we can populate those forms with your information for faster submission and claims management. You may also wish to store images of government checks or other important documents, which will help to keep your payments uninterrupted and further prove your identity.
General Questions:
Q: I’ve heard that the government wants to implement electronic records, maybe I should wait until then?
A: First, In order to have electronic medical records under the national plan, it would require standardization of all medical reporting, a monumental task. MediVault can be of service immediately since your secure digital folder can accommodate all file formats. If a national standardized record is made mandatory, we will include those reports localized to your file. Second, electronic records are only one-tenth of the solution. What about preparing the patient for their appointment with pre-visit tools, informing and education them with regard to their condition through trusted content, arranging for better pricing on their needed supplies, providing sources to help them handle the financial burden, and connecting them with resources and 2nd opinions? Plus MediVault can also assist in the event of a missing person or child abduction.
Imagine a state run internet service, one where all of your information was accessible, monitored, tracked, and forecasted. We at MediVault understand that electronic health records save lives; but with advancements in genetics, are you really supportive of a system that would clearly define which members of society are predisposed to genetic ailments? Privatizing these services takes the information management and puts it in your control.
Q: Is this really that important:
A: Quite simply, it’s a matter of life and death; this year people will die because they didn’t provide the medical information needed to establish the best plan of care. Aside from that primary issue, MediVault can simply make your life easier and is dedicated to continually serving its members. MEDIVAULT- Saves Time and Saves Lives!
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